Purchases are shipped from our office in Jaipur, Rajasthan by courier. Please allow the following number of days as mentioned in receipt of your order.
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Return/exchange requests are subject to an inspection and checking by the Faith & Patience Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
Each item can only be exchanged once. No cash refunds are permitted.
An item is eligible for return if it fulfils any of the following conditions:• Sold in a physically damaged condition.• Has missing parts or accessories.• Product packaging not opened, product not used.